Warranty Conditions

WOLTER Asia warranty conditions are the following:
I. Starting and Duration of The Warranty
  1. All warranties shall apply only to the quality of the product supplied and shall be applicable starting from the date indicated by WOLTER, of completion of the production in the factory. Warranties shall have a duration of 18 months for all materials and 1 year for - electrical motors, - electro-pneumatic actuators -instruments. All warranties shall automatically cease should payment terms not be complied with.
II. Mechanical Warranty
  1. WOLTER warrants that all materials, parts or components supplied are exempt of any defects of production and shall in case replace the defective parts.
  2. As regards the surface treatments, defined by the customer according to the project conditions, Wolter shall only warrant their correct application.
  3. The replacement of the defective parts shall be for WOLTER's account as regards materials and assistance on site to carry out the replacement, while all other expenses for shipment of the materials, trip hours, travel and living expenses of WOLTER 's technicians carrying out such intervention of assistance, as well as necessary local support manpower and necessary equipment shall be for the customer's account.
  4. All products required maintenance or replacement of parts will be at ground level basis. Subsequently upon maintenance and replacement of parts, the finished products will be placed at ground level. Wolter will not be liable for any extra works or cost incurred to dismantle or reassembled at site.
  5. As an alternative, subject to Wolter's agreement, the customer shall decide to return the defective part to Wolter's HK factory for necessary repairs, the cost of transport back and forth remaining for the customer's account.
III. Warranty for Correct Operation
  1. WOLTER warrants, on condition that materials have not been altered by modifications, replacements or changes to parts or components:
  2. Running of the machines in continuous or discontinuous operation as defined in the contract. on condition that all operations of ordinary maintenance and substitution of Parts subject to wear-and-tear are regularly made, according to the instructions indicated on the fan targets, or contained in our manual for maintenance and use.
  3. Running of the machines under safety conditions according to the standards in force when the machine is supplied from the factory to the customer completely assembled (on site the customer will have to make interface connections and, in case, protection of levers for dampers, actuators and inlet vane controls, if accessible from the floor).
  4. For the machines not completely assembled in our factory, the running under safety conditions only if completion of the mounting is checked by a technician from WOLTER, all expenses being for the customer's account, who shall at this occasion verify the correct mounting and release a report of running test.
IV. Warranty on Performance
  1. WOLTER warrants that the values and characteristics of performance of the machines as defined in the contract are within the limits of tolerance foreseen in the contract or in the standards in force. The warranty performance is the ones resulting from:
  2. The certificate of conformity of the machine to the test realized in our laboratory on a sample of the same series.
  3. The test certificate realized in our laboratory on single machines further to a particular request from the customer.
  4. Different performance than the ones defined in the contract, noted on the installation site, can depend exclusively on the particular conformation of the installation; these differences in the performance release WOLTER from any responsibility and cannot be subject to any warranty.
  5. If required, WOLTER can in case supply a technical consultancy out of the contract agreements, in order to find out the reasons for the different performance, subject to receipt of an order for intervention directly to our WOLTER Asia Service Centre :(Tel. 852-24560198 Fax. 852-24560290) or visit us at www.wolter.com.hk Email info@wolter.com.hk
  6. NB:The above Warranty Condition are valid ever since 9th Sept 2015-R9 (Superseded 6th July 2011-R8)